Complaints Procedure

We want you to be entirely happy in your dealings with the Society. However, complaints can arise. If you wish to register a complaint, please contact us in writing:

Complaints Department
Cirencester Friendly Society Limited
5 Dyer Street
Cirencester
Glos
GL7 2PP
or by telephone on 01285 652492 / 653073.
 

If you are unable to settle your complaint with us direct you can refer it to:

The Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR

You can also contact them by telephone on 0845 080 1800 or visit their website www.financial-ombudsman.org.uk.
 

We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the Scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit. Contact them at:

Financial Services Compensation Scheme
7th Floor
Lloyds Chambers
Portsoken Street
London
E1 8BN

You can also telephone 020 7892 7300 or visit their website www.fscs.org.uk.