About us

A warm welcome, always

With over 125 years’ experience providing income protection and support, we understand peace of mind matters when it comes to what’s in your pocket. Watch our film below and see what we’re all about.

Working hand in hand

Being a ‘mutual’ business means we’re Member-owned – so every decision is made for people just like you. 

Our Mission 

We protect lifestyles

Our Vision 

To be the go-to provider when it comes to protecting lifestyles

Our Values 

Honesty 

Excellence 

Accountability 

Respect 

Trust 

Better together 

Adding value to your income protection is what matters most to us. To make sure we always deliver this, we aim to innovate our services whilst staying true to our three core values. 

  • Be sustainable and profitable – creating capital for a stronger future 
  • Be great to work with 
  • Be there for people who want to work and grow 

We’re committed to providing the best service possible. Over the years, we’ve won numerous industry awards, including Best Income Protection Provider and Service Beyond the Call of Duty, and we aim to win many more in the future. 

Obviously, clarity is important, so we publish clear claim statistics every year. These figures detail why claims were and were not paid – you can find the latest set here

Join us and have a friend for life.