About us
A warm welcome, always
With over 125 years’ experience providing income protection and support, we understand peace of mind matters when it comes to what’s in your pocket. Watch our film below and see what we’re all about.
Working hand in hand
Being a ‘mutual’ business means we’re Member-owned – so every decision is made for people just like you.
Our Mission
We protect lifestyles
Our Vision
To be the go-to provider when it comes to protecting lifestyles
Our Values
Honesty
Excellence
Accountability
Respect
Trust
Better together
Adding value to your income protection is what matters most to us. To make sure we always deliver this, we aim to innovate our services whilst staying true to our three core values.
- Be sustainable and profitable – creating capital for a stronger future
- Be great to work with
- Be there for people who want to work and grow
We’re committed to providing the best service possible. Over the years, we’ve won numerous industry awards, including Best Income Protection Provider and Service Beyond the Call of Duty, and we aim to win many more in the future.
Obviously, clarity is important, so we publish clear claim statistics every year. These figures detail why claims were and were not paid – you can find the latest set here.
Join us and have a friend for life.
