28 May 2020

Cirencester Friendly, the income protection specialists are pleased to announce that they have appointed the HCB Group to support claimant’s during the unprecedented and challenging events of the Coronavirus pandemic.

Following the launch of HCB Group’s tele-triage service, a service designed to offer support to customers of insurers offering income protection, Cirencester Friendly are now offering the service to Members on an initial pilot basis.

 Jo Hadland, Head of Claims at Cirencester Friendly said: “I am pleased to be able to say that Cirencester Friendly is working with HCB Group, piloting their income protection tele-triage service. By engaging this service, we can accelerate our claims process and offer additional reassurance to claimants. In what has been a quite extraordinary start to the year, the Society remains committed to our Members and I am confident that with the support of HCB Group we can continue to support them when they need us most.”

Jim Harris, Managing Director at HCB Group said: “I am delighted that HCB Group has been able to develop this product to help our Mutual clients support their customers at this very challenging time. Cirencester Friendly has made a commitment to its Membership to provide claims support, and HCB Case Managers, as Healthcare professionals, are ideally placed to provide this support, and help accelerate the claims assessment process. HCB have been providing support, care and compassion to customers of Income Protection insurers for decades, and we look forward to helping streamline the claims process for Cirencester Friendly Members.”